In California restaurant owner says he was shocked last week to find surveillance video of Grubhub driver ripping open bag of food with his teeth and eating an order he was meant to deliver, right in front of the restaurant.
Where Oct. 13, ABC7 The Angels first report on the situation involving Martin Luzanilla, CEO of Mexihanas Hibachi Grill in Long Beach, California.
«My sister has been informed that Grubhub driver out, but you have done this to me that has been chopped along orders and this has been won in one of our customers who had loaded the pasta, ” Luzanilla tells TODAY.com. He says the incident occurred in Oct. 11 in the middle of the restaurant’s dinner rush.
«And it has to load eye in the faces outside and he news that the car has to move and it has loaded well against the gold entrances,» Luzanilla says, adding that he glanced out store’s one-way window. «I noticed that he was eating in the vehicle.»
Luzanilla says he came outside to confront the driver, who claimed that his food is currently theirs, if Luzanilla apologized and headed back to his shop, but something was still bothering him.
«I couldn’t really see into the vehicle because I’m a little bit taller than how his vehicle was,» he says. «I gave him a fist pump and I came inside but I went right to my tablet.»
In the footage, obtained by TODAY.com, the driver can be seen tucking into takeout container for a full minute and half before Luzanilla comes into view. After Luzanilla confronts him, the driver stops eating and drives off, presumably to deliver the remainder of the food.
«It is necessary that the customer over a dozen frauds, it is not little by little, and I ended up shutting up and warning him that he has done and that it is not food and throw it away,» Luzanilla says. According to the customer, the order was delivered. «I FaceTimed them to show them how the packaging was wrapped. I was amazed at how clean that packaging was done.”
Luzanilla says that she can sell the cat with the customer, the restaurant received the order and I delivered it personally to the customer’s home.
«Ever since this happened, I upgraded our game and bought our tamper-proof seals,» he says. «We’re also extra measure of precaution to ensure that every package that we send out is properly sealed and labeled and can’t be tampered with.»
When reached for comment, Grubhub said this specific driver will no longer be delivered through its platform.
«We have no tolerance for my behavior on their platform,» a Grubhub spokesperson tells TODAY.com. «The vast majority of our orders are completed without incident or complaint, and when they go as planned, you work hard to make things right. If you close this location, we will immediately take action and permanently take control of your management, removing your access to our platform. We’ve also reached out to the diner and restaurant owner to address and help resolve the situation.”
A 2019 survey by restaurant food supplier and distributor US Foods found that of nearly 500 delivery workers surveyed, more than 25% said they’d eaten food from an order.
«When customers are calling in and saying, ‘Hey, mi order’ missing an item,’ or, ‘I didn’t get my garlic noodles’ or something, Grubhub charges us.» Lluçana says. «At the end of the day, bad business partners are the waves that are stopped by this one, you know?»
